1. Introduction
Artopia Collections Private Limited (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
2. Information We Collect
- Personal Information: Name, email address, phone number, shipping address, and billing details when you place an order or create an account.
- Payment Information: Payment is processed by third-party gateways (Razorpay/Stripe). We do not store your card details.
- Usage Data: Browser type, IP address, pages visited, and session duration for analytics purposes.
- Cookies: We use essential cookies for authentication and preferences, and analytics cookies to improve our service.
3. How We Use Your Information
- To process and fulfill your orders
- To communicate order updates via email or WhatsApp
- To send promotional offers (only with your consent)
- To improve our website and products
- To comply with legal obligations
4. Data Sharing
We do not sell your personal data. We share information only with:
- Shipping partners (for delivery)
- Payment processors (for transactions)
- Analytics providers (anonymised data)
- Law enforcement (if legally required)
5. Data Security
We use industry-standard encryption (SSL/TLS) and secure storage practices. Access to personal data is restricted to authorised personnel only.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing communications
- Request a copy of your data
- Lodge a complaint with a data protection authority
